As something new, ITEMA introduces the "Free Support Agreement" FSA, where you as a customer can get free support on the computers, Macs or PCs covered by the FSA. You only pay DKK 500,- per month per computer and the employee can call and get all the help needed.
If you want to hear more, call our main number 88 80 88 88 88 and press 2 to get to sales.
Tasks included in the FSA:
- Phone and remote support
- Update drivers, Win/MacOS and Office*
- Troubleshooting on computers
- Installing printers on clients
- Setting up and configuring Bitdefender**
- Clean and remove viruses from PC/Mac
- Setting up and troubleshooting OneDrive, SharePoint, Office and Teams
- Help with simple tasks in Office
- Microsoft 365 user administration
- Microsoft 365 password reset
- Microsoft 365 user info updates
- Setting up Microsoft 365 mail backup***
- Customizing the Microsoft 365 spam filter
- Continuous antivirus checks on clients
- Computer health check
- Handling warranty cases on hardware
- Resetting your computer
* Performed as a rule once a year
** Requires purchase of Bitdefender licenses
***Requires purchase of Microsoft 365 backup
Tasks not included in the FSA but not limited to:
- Setting up SharePoint sites
- Setting up Intune and Group Policies
- Power app development and setupsetting up flows
- Support on phones and tablets
- Troubleshoot network devices including firewalls, switches, access points and printers
- Setting up, updating and troubleshooting server environments
- Setting up hardware that requires onsite presence
- Setting up a computer for new employees
Mileage is invoiced according to the state tariffs from ITEMA to the customer and back for the equivalent of half a consulting hour.
All prices are ex. VAT
